Guarantee Policy

YOUR RESPONSIBILITY-LIVE POULTRY CARE INSTRUCTIONS:

As a buyer of live animals, your responsibility is to provide an environment with proper heat, bedding, food and water as given in our care sheet. The care sheet instructions are to be read at the time of ordering your birds and read again at the time of delivery of birds. A hard copy of the instructions will be sent with your order. 

You agree to be free and flexible to pick up your chicks for local pick up in Queen Creek, AZ (or) at your local post office and have free time to secure the chicks in the brooder. Be around to care for them for the first 24 hours to make sure everything is going well and to see that the brooder temperature is regulated properly. Be prepared and educated on raising baby poultry before your order arrives.

LIVE POULTRY MORTALITY OR MORBIDITY NOT GUARANTEED AFTER PICK UP:

We are unable to refund or replace any poultry after it has been picked up or shipped out in a safe and in a timely manner. Once the chicks leave the store healthy and happy, we have no guarantees of illness or death. Our pricing is not setup to incur these types of expenses and risk beyond that point. 

Buying live poultry has inherent risk of successfully raising them and is a buyer’s risk. Sometimes things go wrong without any real reason that can be determined even when care instructions are followed.

SEXING GUARANTEE:

We have a 90% sexing guarantee. Please consider this before ordering and have a game plan if this should happen. Sexing a baby chick is not an exact science. No two chicks are identical. We use three sexing methods: color, feather, and vent. The method we use depends on the breed. The chicks are hatched and sexed the same day which means that they are very small and this sometimes leads to mistakes in what we are looking at. When you combine the sexing mistakes with human error and the 3 methods not being an exact science you are running a risk of getting a rooster (cockerel chick). The best we can do on an overall average of gender sexing is 90% accuracy.

WHAT DO I DO WITH MY ROOSTER?

The only three options you have for this is to keep him, butcher him, or re-home him. If you would like to keep him and reduce the noise you could try getting a No Crow Rooster Collar. They will help reduce the noise by about 70%. If you do not want to butcher him yourself, try contacting a local butcher shop. If you are going to re-home there are several places to check with: feed stores, Facebook, Craigslist. These are not all the options that you can use but they are a start.